Tabnam is an AI tool that revolutionizes the way feedback surveys are conducted. It replaces traditional surveys with an AI bot that collects feedback from customers through text messages and WhatsApp, resulting in a significantly higher submission rate. Tabnam aggregates feedback from multiple sources, providing actionable insights in seconds. The tool offers several benefits across different areas. In terms of customer success, Tabnam helps to achieve up to 30 times higher response rates on feedback surveys, ensuring that no customer pain points are missed. For market research purposes, it enables surveying thousands of customers in a fraction of the time compared to traditional methods and provides deep insights within minutes instead of weeks. In product management, Tabnam allows users to aggregate issues from platforms like GitHub and Zendesk, providing quick insights to prioritize roadmaps confidently. Quality assurance is enhanced through timed surveys that continuously monitor the customer experience, providing real-time observability into customer operations. Tabnam caters to startup founders by collecting feedback from customers 30 times more effectively and helping them turn feedback into actionable items, expediting their journey to achieve product-market fit. The tool’s functionality goes beyond just collecting feedback. It automatically extracts customer concerns and complaints, prioritizes them based on the number of mentions, and offers the ability to ask specific questions to the AI, receiving concise answers with customer quotes. The analysis suite of Tabnam allows users to gain deep insights on any topic by typing what they want to learn about, as it aggregates all feedback and provides actionable insights. Moreover, Tabnam integrates with various customer feedback platforms like Intercom, Zendesk, GitHub, Yotpo, Typeform, Salesforce, HubSpot, and ServiceNow, offering a comprehensive solution to analyze all customer feedback in one place. It even enables importing spreadsheets with customer feedback effortlessly. Tabnam is a user-friendly tool that brings forth frictionless feedback surveys, generates actionable insights quickly, and centralizes customer feedback for enhanced analysis and decision-making.
