SupportGPTâ„¢ is a generative AI platform for customer support developed by Forethought, which leverages OpenAI’s Large Language Models to power human-like, dynamic responses. The platform fine-tunes the models based on a company’s conversation history to automate workflow discovery, identify support coverage gaps, and lower case volume by generating new knowledge articles. SupportGPTâ„¢ provides fully-formed suggested responses to agents, which are based on the context of each ticket and powered by generative AI. This product is ideal for organizations looking to enhance customer support experiences through intelligent automation, efficiency, and accuracy. SupportGPTâ„¢ is fully integrated with a company’s conversation history and has tailored workflows for different industries, including e-commerce, SaaS, FinTech, and travel. Forethought’s generative AI platform can generate proactive insights and predict, prioritize and route tickets that can aid different businesses. SupportGPTâ„¢ also offers integrations with a range of support platforms such as Salesforce, Zendesk, and Freshdesk, ensuring efficient management of customer support across platforms. By leveraging the power of generative AI, SupportGPTâ„¢ can transform the customer experience by providing empathetic and human-like conversations that adapt to customer context. Overall, SupportGPTâ„¢ is a powerful tool that can help businesses automate customer support in a smart and efficient way, ultimately improving customer satisfaction and loyalty.
