The “Collect insights” tool is designed to help users uncover customer pain points and identify areas of strength in their products or services. It addresses the challenge of efficiently managing and analyzing a large volume of customer feedback, such as reviews. The tool offers several features to simplify this process.Firstly, it automatically summarizes, groups, and sorts customer feedback, making it easier to identify the most important aspects. This functionality assists users in quickly grasping the key points without having to manually read through each review individually.Additionally, the tool allows users to view the original quotes in their original context. This feature enables a deeper understanding of the feedback and ensures that important nuances and specifics are not lost during the summarization process.Users also have the flexibility to customize the organization of the feedback by moving things around, editing group titles, and reorganizing the insights as desired. This functionality enables users to tailor the presentation of the feedback to suit their specific needs and priorities.To utilize the tool, users can simply copy and paste the content they wish to analyze, such as customer reviews, without the need for formatting. A pro tip is provided, suggesting an alternative method of easily selecting long text in the browser.Overall, the “Collect insights” tool streamlines and enhances the process of analyzing customer feedback by automating summarization, offering contextual reference, and providing customization options for organization and presentation.
