Faye is a web3 customer support helpdesk tool that offers an innovative approach to customer support workflows. It provides features to automate and scale customer success as businesses grow. The tool includes a self-learning AI chatbot designed to handle customer queries related to web3 and blockchain technologies. With its smart contract expertise, the chatbot can accurately troubleshoot and provide relevant solutions based on on-chain data.Key features of Faye include the ability to automate ticket responses, supporting a large number of users simultaneously, and continuously improving its response accuracy rate through machine learning. The tool also offers an intuitive customer support flow to convert troubled users into loyal customers.Faye’s proprietary indexing engine allows it to crawl and analyze relevant on-chain transactions for troubleshooting purposes. It can understand smart contracts and propose solutions based on error messages and training datasets provided by the project. Additionally, the chatbot integrates with ChatGPT 3.5, enabling it to respond to both on-chain and off-chain queries using natural language processing.The tool provides an all-in-one admin dashboard that simplifies task management and allows businesses to configure customer query automation and respond to real-time messages. It also seamlessly integrates with Discord and websites to reach users through their preferred channels.Faye offers various pricing plans, including a base plan suitable for small web3 projects, a pro plan for scalable personalized support, and an enterprise plan for maximum power and flexibility. Businesses can start with a 14-day free trial and upgrade to a paid plan when ready.In summary, Faye is an AI-powered web3 customer support helpdesk tool that automates and optimizes customer queries, providing accurate and relevant solutions based on blockchain data and smart contract analysis.
