Dialpad is an AI-powered customer intelligence platform that allows businesses to communicate with their customers on every channel. It is designed to help organizations uncover more insights about their customers and improve their engagement. Dialpad’s AI-powered features include AI Recap, which generates an AI-generated summary and next steps after every conversation. Dialpad’s platform includes products for customer engagement, business communications, and an open ecosystem with integrations and APIs. The customer engagement products include inbound and outbound sales and support, omnichannel customer engagement, and AI-enabled sales outreach. The business communications products include a business phone system, chat and SMS messaging, and free video conferencing. Additionally, it provides an AI-powered workspace where businesses can call, message, and meet in one app. Dialpad’s AI-powered Virtual Agent can assist in self-service tasks and help businesses gain CSAT across 100% of interactions. Furthermore, Dialpad’s AI-powered Customer Intelligence Platform offers real-time transcription, sentiment analysis, live coaching, predictive CSAT and more to improve team and customer conversations. Dialpad has various solutions for small businesses and enterprises and can be used in several industries, such as education, healthcare, legal, and technology. The tool has a demo, resources library, help center, app marketplace, and different plans and pricing options.
