Chat EQ (beta) is a conflict resolution application that helps people build necessary conflict management skills for handling difficult conversations and communicating effectively in their personal and professional lives. Developed upon research-based feedback, Chat EQ guides users through giving their stories and offering feedback on conversation samples, providing analytics to researchers along the way. It believes the app is non-sensitive data that can be used to improve society. The app does not ask for personally identifiable information and asks users to avoid providing it to prevent identification. The privacy policy describes storing and aggregating user stories to improve the app and providing analytics publicly while preserving anonymity. According to the release, the remote work trend has depleted company culture and created a gap in conflict management assistance. In 2021, employees of US-based companies lost around $359 billion in productivity spent on conflicts, while 60% had no conflict management training. Chat EQ is a scalable solution to offer research-based assistance to improve outcomes in real-time. The release also cites a rising demand for conflict resolution help in mental health professional shortage areas, while domestic violence cases have increased globally during the pandemic. The tool is meant to supplement professional services and not be a substitute; the website includes terms of use that require using the app responsibly and not for illegal activities or to cause harm to others.
