Lyro is an AI-powered chatbot tool developed by Tidio that aims to revolutionize customer service. It enables small and medium businesses to scale their support capacity without the need for additional hiring. Lyro engages with customers, providing instant answers to their questions. With an average response time of under 15 seconds, Lyro is significantly faster than human agents who typically have a response time of 2 minutes. By handling up to 70% of common customer inquiries, Lyro frees up human agents to focus on more complex issues.Lyro offers accurate responses by utilizing the data in your support content and can be updated in real-time. It minimizes the chances of providing false answers and redirects customers to human agents if needed. During peak seasons, Lyro can assist multiple customers simultaneously, ensuring that every inquiry is addressed promptly. It remembers previous interactions and generates detailed responses based on contextual understanding.Integration with helpdesk solutions, such as Gorgias, Intercom, and Zendesk, is possible through Lyro Connect, enabling seamless collaboration with existing support systems. Implementing Lyro is straightforward and doesn’t require training. It can be activated with a single click and can provide personalized assistance to customers 24/7.There are free and paid Lyro plans available. Every Tidio account starts with 50 free Lyro conversations, and custom limits are offered based on needs. The Lyro plan provides unlimited Lyro support at various price points. The tool also offers better prices with custom Lyro plans, which users can inquire about to receive a personalized quote.
