Decode is an AI-powered qualitative research platform that allows users to convert conversations into actionable data. It can transcribe live or pre-recorded sessions and highlight key sections, facilitating seamless collaboration across teams. This tool is designed for industries across the board, catering to marketing, product, research, and design teams who want to conduct agile research and build better products. Decode helps users gain unbiased insights by analyzing voice tonality and facial cues to truly understand their customers’ interests and engagement levels. It offers features such as transcript searchability, tagging, and highlighting for better data visualization and collaboration. With its comprehensive conversation analytics and emotion intelligence capabilities, Decode enables users to measure the efficacy of specific themes across multiple conversations and summarize interactions effectively. The platform also offers integration with other tools and platforms through API connectors, allowing users to curate research and customer conversations under one dashboard. In terms of security, Decode is SOC 2 – Type 2 certified, ISO 27001 certified, and GDPR compliant, ensuring enterprise-grade data protection. The advantages of using Decode include gathering proof-based consumer insights through emotion analytics, simplified end-to-end qualitative research, agility in conducting and analyzing research projects at scale, and ultimately increasing return on investment.
